Management of the Quality of Performance for Construction Projects Using of ISO 9001-2008 as Criteria

Abstract

The construction industry is one of the oldest industries known to man, has flourished since an old historical eras and has achieved advanced degrees of excellence in its products and methods of implementation for these products. That the importance of the construction industry in the daily life of the human being in the national economy of various countries, This confirms that the achievement of quality n this industry has economic repercussions lead to lower production costs through the elimination of the costs to correct defects and errors, and the cost of re-implementation of some of the work rejected, and towards user satisfaction and satisfaction with and reduced maintenance costs during the period of use, which contributes to increasing the economic life of the facilities also earns the executing party confidence in their work and increase their share of the labor market and allows her to compete and continue. In order to contribute to the acceleration of the advancement of the quality management in the implementation of construction projects, this research was conducted identifying the most important factors affecting the quality of the performance of the projects and then questionnaire forms distributed to a number of experts in the field of implementation of construction projects, to utilize their expertise about the impact of the application of the pacification standard " ISO 9001-2008 " in order to develop a system to manage the quality of implementation of construction projects. The study concludes several conclusions dependent upon as basis to present the suggestions and recommendation which appropriate to the sample of this study and similar industries, one of these main conclusions, is that there is a good agreement between the workers in different construction projects sectors on the impact of the standard specification ISO in managing the performance of these projects, with different ranking of this impact for each clause; (product realization) to be clause number one has the impact on this managing, clauses (measurement, analysis and improvement) to be clause number two, and clause (management responsibility) to be clause number three, clause (resource management) to be clause number four, finally clause (documentation requirements) to be clause number five. A management system has been proposed to help the stakeholders in managing the performance of the construction projects.
Keywords: ISO specification standards, project performance, quality management, management system, construction industry